refunds

You can cancel a project by writing to info@cidrus.in. The cancellation takes effect when we receive your message. We can also end a project in writing if it cannot continue, for example if payments or the input we need stay overdue after reminders.

If you cancel before we start work, we refund what you have paid for work that has not started.

You pay for the work completed up to the day you cancel, plus any third-party costs we have already committed to on your behalf. If you have paid more than that, we refund the difference. Everything you have paid for is handed over to you.

Delivered work that you have accepted is not refundable. If something does not meet the agreed scope, we will correct it as your agreement describes.

Support and other ongoing services can be cancelled at any time by writing to us. Cancellation takes effect at the end of the current billing period, and fees already paid for that period are not refunded.

Refunds for payments made through Razorpay go back to the payment method you used to pay (card, UPI, net banking or wallet). Refunds for payments made by bank transfer go back by bank transfer, to the account the payment came from or to an account you give us in writing. We start an approved refund promptly, and how long the money then takes to reach you depends on your bank or payment provider.

Write to info@cidrus.in with the project or invoice details. A human from cidrus will reply within one working day, and we will work with you to resolve it fairly.
Last updated 7 November 2026.